FAQs

What are the seat numbers?
Why can't I buy certain quantities of seats? For example, why can't I buy 2 out of 3 tickets?
Are there more seats available?
What payment methods do you accept?
Why are similar tickets priced differently?
Are the prices listed per ticket or for the whole group?
Do I need to print out ticketfast/paper/etickets?
What is E-Delivery?
What are Ticketfast/Paper tickets?
What does "paperless" or "meet at venue night of event" mean?
Can I cancel my order?
The event I purchased tickets for was rescheduled and I can't go. What should I do?
If an event is cancelled will I get a refund?
If a contingent event (such as game 7 of a playoff series) is not played, will I get a refund?
Why can't you ship to my P.O. box?
What are your shipping methods how much does it cost to ship my tickets?
Can I ship my tickets to another address?
Where are you located?
What are your office hours?
Can I have someone else pick up my tickets at your location?
The price printed on the ticket is different than what I was charged. Did I overpay?
Another name appears on my tickets. Did I receive the wrong seats?
I think I received the wrong tickets. What should I do?
I received my tickets and the seat numbers are not consecutive. Are the tickets together?
What does "mobile transfer" or "direct transfer" delivery mean?
What does "mobile qr" or "mobile screenshot" delivery mean?

What are the seat numbers?: We do not list seat numbers online. To protect the privacy of the buyer and seller we do not publish this information. If you have questions about a specific seat location for an event you may call our office and a representative will be happy to help you.
Why can't I buy certain quantities of seats? For example, why can't I buy 2 out of 3 tickets?: In most cases, the quantity of seats determines the number of seats that can be sold from that ticket group. If there are 3 tickets available, we usually only allow for 3 or 1 to be sold from that group so that we are not left with a single ticket to sell (which is more difficult to sell than a pair.) The exception to this rule is general admission shows, where the venue is standing room only. If you are looking for a specific quantity of seats and do not see it available online, please call us at 800-889-9100 and a representative can further assist you.
Are there more seats available?: We may have inventory that is not listed on our site. For more options, please call us at 800-889-9100.
What payment methods do you accept?: We accept Visa, Mastercard, Discover, American Express, and Paypal. If you wish to pay with cash, please visit our corporate office during business hours.
Why are similar tickets priced differently?: Ticket prices are determined by the market forces of supply and demand. Sellers price similar tickets differently to fit the current market based on their perception of the market at a given time. Also, specific seat locations within a row may determine the price of the ticket. For example, at the Allstate Arena in Rosemont, IL seat 25 in section 1 is more desirable to some than seat 48 due to its location within the row. In this example, we would price seat 25 higher.
Are the prices listed per ticket or for the whole group?: All prices that are listed are per ticket.
Do I need to print out ticketfast/paper/etickets?: Yes, E-Tickets must be printed on paper. They may be printed in color or black and white. They will not scan from a mobile device.
What is E-Delivery?: E-Delivery is the electronic delivery of tickets. Tickets are sent via email in PDF format. Once you receive them, you can download and print your tickets at home. Tickets delivered via email must be printed and cannot be used on a mobile device. Once at the gate, the tickets' barcode(s) will be scanned for entry into the event.
What are Ticketfast/Paper tickets?: A majority of tickets are now printed on "paper" tickets versus hard stock.
What does "paperless ticket" mean?: Paperless is a form of ticket in which physical tickets are not issued. If you buy a "paperless ticket" you will be contacted by one of our representatives and you will be provided with information regarding your entry into the event.
Can I cancel my order?: All sales are final. There are no cancellations, refunds, or exchanges. If you are no longer able to attend the event, you may contact our office for more information regarding listing your tickets on consignment.
The event I purchased tickets for was rescheduled and I can't go. What should I do?: If an event date/time is rescheduled or postponed, there are no cancellations, refunds, or exchanges. Tickets for a postponed event will be honored for the rescheduled event date. New tickets will not be issued. In certain situations, Gold Coast Tickets may make an attempt to try to sell your seats for you to recover costs on the tickets that were acquired in the event that you cannot attend the rescheduled date/time. However, there is no guarantee you will receive any credit back and you assume all risks as the tickets are still yours. Please contact us for more information.
If an event is cancelled will I get a refund?: If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.) including but not limited to war, terrorism, strike, or lockout, you will provided a full refund for the amount that you paid for the tickets, minus shipping charges. TICKETS MUST BE RETURNED WITHIN 7 DAYS OF THE ANNOUNCEMENT OF THE EVENT CANCELLATION. We suggest returning tickets via a carrier that can provide you with proof of delivery. In the case of an event cancellation for a rainout, strike, earthquake, flood, etc. we will honor the policy set forth by the league, team, promoter, or primary ticket sales location. If that policy states that a full refund will be issued, we will do so also (minus shipping charges), but TICKETS MUST BE RETURNED WITHIN 7 DAYS OF THE ANNOUNCEMENT OF THE EVENT CANCELLATION. Again, it is recommended that you use a carrier that can provide you with proof of delivery. Tickets lost in the mail or delivered past the 7 day mark cannot be guaranteed a refund.
If a contingent event (such as game 7 of a playoff series) is not played, will I get a refund?: Yes, you will receive a full refund minus any shipping charges.
Why can't you ship to my P.O. box?: We ship via FedEx and they do not deliver to P.O. boxes. Please provide a physical street address where someone will be available to sign for the package when ordering tickets. Please note: Gold Coast Tickets only ships to the billing address of the credit card used for the transaction. In the case where you must choose to ship to an address other than the billing address, you may be contacted by a representative to submit additional information.
What are your shipping methods and how much does it cost to ship my tickets?: We ship via FedEx and shipping ranges from $10 for tickets shipped within the U.S. International shipping is $50, if time allows. Please see our full shipping terms for more information regarding shipping and delivery.

Delivery Method	Time Period	Price
Priority Overnight	12:00 PM next day	$10
Pick up at 908 W. Madison		Free
Mobile tickets	Please see in-hand date at time of purchase. Tickets will be transferred to your mobile device. Follow instructions in email to accept transferred tickets.	Free
Last-Minute Purchase (Non-Chicagoland Venue)	We'll contact you with info	$15
E-Tickets	Usually within 72 hours after order is confirmed	Free
International Priority - International shipping is available for $50.00, if time allows.

Can I ship my tickets to another address?

For security purposes, Gold Coast Tickets prefers to ship to the billing address of the credit card used to purchase tickets. If you would like to have your tickets shipped to a different address, please place that address in the shipping address when checking out. You may be contacted by a representative to provide additional information. Gold Coast Tickets reserves the right to refuse to ship to another address and/or cancel an order if requested information is not provided within a timely and accurate manner.

Where are you located?

Our corporate office is located in Chicago's West Loop at 908 W. Madison Street, Chicago, IL 60607 and is open five days a week. We also have last-minute pickup locations locations available near some of Chicago's biggest sports and concert venues.

What are your office hours?

Our corporate office is open Monday through Friday from 9:00am - 5:00pm (CT). If you need to reach someone when our office is closed, please leave a message on our voicemail. A member of our staff will contact you ASAP if the issue is an emergency. If not, we will get back to you when our office reopens.

Can I have someone else pick up my tickets at your location?

For security purposes, we require that the cardholder picks up their tickets with a valid government-issued photo ID and the credit card used for purchase. However, we understand that this is not always possible. If you would like to have someone else pick up your tickets, please contact our office for more information prior to sending someone else in to pick up your tickets.

The price printed on the ticket is different than what I was charged. Did I overpay?

Tickets sold at GoldCoastTickets.com and Gold Coast Tickets' corporate and last-minute pickup locations are obtained through secondary ticket market sellers and are being resold, in many cases, above the price or "face value" listed on the ticket. Gold Coast Tickets is not affiliated with any performer, promoter, sports team, venue, or primary ticket seller such as Ticketmaster. Gold Coast Tickets is not a primary sale box office. By agreeing to these TERMS, the purchaser agrees that the purchase price for the tickets on the order does not reflect the original purchase price of the ticket, and may be either higher or lower than the original purchase price.

Internet sales are not in real time; therefore, all tickets are subject to availability and change.
Ticket availability and prices quoted are subject to change without notice.
Ticket prices and availability are not guaranteed until orders are confirmed.
Your credit card will be charged at the time your order is confirmed
Gold Coast Tickets further reserves the right to refuse any order at our discretion.
We will contact you if the tickets you ordered are no longer available or if we are unable to fill the order as you requested.
If your seats are not available, we may offer you alternative seats when applicable.
We may direct you back to our online ordering site to review current inventory.

Another name appears on my tickets. Did I receive the wrong seats?

The name on the ticket is the original purchaser's name. The tickets are transferable and therefore this will not affect your entrance into the show.

I think I received the wrong tickets. What should I do?

Please check your tickets for the correct event, date, time and seat location upon receipt. If you receive tickets that were not as ordered, the following steps must be taken for amendment of your order. Failure to complete any of these steps in the timeframes stated will result in forfeiture of further recourse on your behalf. Notify us within 24 hours of receiving incorrect tickets and Gold Coast Tickets will make arrangements to resolve any questions.

I received my tickets and the seat numbers are not consecutive. Are the tickets together?

Most theatres have odd and even-numbered seating. As long as your seats are consecutive odd or even (1, 3, 5, 7 or 2, 4, 6, 8) they are together. Also, some older venues such as Wrigley Field, may have different seating arrangements in which seats may not seem to be together, but they are. If you believe you have received non consecutive seats, please contact our office within 24 hours of receiving your tickets and we'll be happy to help.

What does "mobile transfer" or "direct transfer" delivery mean?

Tickets that are mobile or direct transfer are tickets that will be transferred directly to you from the original buyer. You will receive an email that instructs you how to accept your transferred tickets. Once accepted, please follow the directions you receive from the ticketing source to access or save your tickets for entry into the event. You must show these tickets on your mobile device at the event to gain entry. A printed copy of the ticket will not work. Please contact our office at 800-889-9100 if you have any additional questions.

What does "mobile qr" or "mobile screenshot" delivery mean?

Tickets that are mobile qr or screenshot may be emailed or texted to you. Please do NOT print these tickets. The tickets must be shown on a mobile device to gain entry to the event. A printed copy will not work. Please contact our office at 800-889-9100 if you have any additional questions.

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